From your call to final RCV depreciation release. 10 distinct steps, each documented for insurance, each following IICRC S500 standards. Transparent timeline.
Real-person 24/7 dispatcher takes loss details, identifies nearest crew, gives arrival ETA. Insurance carrier information collected if applicable.
60-minute Houston metro standard. Crew introduces themselves. Initial damage documentation begins immediately with photos and moisture readings.
IICRC-trained estimator documents affected areas with moisture meters and thermal imaging. Water category determined per S500. Xactimate scope generated.
Claim filed with your carrier. Direct Pay Agreement signed. Adjuster walk-through scheduled. Scope reconciled on-site.
Water source stopped. Truck-mount extraction begins. Standing water removed before structural drying.
Affected materials removed per IICRC S500 protocol. Cat 3 porous materials manifested for biohazard disposal.
Industrial dehumidifiers + air movers deployed. Daily moisture meter readings documented for insurance carrier.
EPA-registered hospital-grade antimicrobial applied to affected materials. Documentation logged with EPA registration numbers.
Drywall, insulation, flooring, paint, fixtures replaced to original spec. Brand-spec materials when HOA-controlled.
Walk-through with property owner. Punch list completed. Insurance final documentation. RCV depreciation released.
Water damage restoration without documentation is a coin flip with your insurance claim. Every step of our process generates documentation: photos at intake, moisture meter readings daily, EPA antimicrobial logs, water category determination, Xactimate scope, adjuster walk-through notes.
That documentation is what defends your scope against carrier supplement disputes, depreciation reductions, and gradual-leak denials. Our 10-step process exists to deliver both proper restoration AND defensible insurance documentation.