Privacy Policy

1Introduction

Restorative Cleaning Solutions ("we", "us", "our") operates the houston-waterdamage.com website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you:

• Personal Data: Name, email address, phone number, physical address, property details, insurance carrier information when you request a quote or service.
• Usage Data: Pages visited, time spent, referring source, browser type, IP address.
• Cookies: Small data files stored on your device to improve site functionality.

3How We Use Your Information

We use the collected data for purposes including:

• Providing and maintaining our restoration services
• Communicating about your service request, quote, or active project
• Coordinating with your insurance carrier on your behalf with your consent
• Sending service updates and project documentation
• Improving our website and service quality
• Complying with legal obligations

4Sharing of Information

We do not sell your personal information. We share your information only with:

• Your insurance carrier and adjuster: When you authorize us to handle your claim
• Subcontractors and trade partners: Plumbers, electricians, and contractors involved in your restoration project
• Service providers: Email, CRM, and payment processors operating under confidentiality agreements
• Legal compliance: When required by law, subpoena, or to protect rights and safety

5Data Retention

We retain customer records for 7 years after project completion in compliance with Texas Department of Licensing and Regulation requirements and standard insurance documentation retention. Active claim documentation may be retained longer if litigation or supplemental claim filing is pending.

6Your Rights (Texas Residents)

Under Texas state law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information (subject to retention obligations)
• Opt out of marketing communications

7Security

We use reasonable administrative, physical, and technical safeguards to protect personal information including TLS encryption for site traffic, restricted-access cloud storage for claim files, and access controls for office personnel. No method of transmission over the Internet is 100% secure.

8Children's Privacy

Our Service is not directed to persons under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us so we can delete it.

9Cookies

Our website uses cookies for site analytics (Google Analytics) and to remember your preferences. You may disable cookies in your browser settings; some site functionality may be reduced.

10Third-Party Links

Our Service may contain links to third-party sites (insurance carriers, government resources, supplier catalogs). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11Changes to This Policy

We may update this policy from time to time. We will post the new policy at this URL and update the "Last Updated" date. Continued use of the Service after changes constitutes acceptance.

12Contact Us

Restorative Cleaning Solutions
Houston, TX
Phone: (713) 482-7161
Email: privacy@houston-waterdamage.com