Guest experience matters. RevPAR matters. OTA reviews matter. We minimize disruption while restoring properly. Unmarked vehicles, after-hours scheduling, brand-standard finishes, BI documentation for revenue loss claims. Discreet hospitality-grade restoration.
Adjacent and below rooms
Multi-room ceiling damage
Significant volume loss
Lobby, corridor, ballroom
Marriott, Hilton, IHG, Hyatt
Off-peak guest disruption
Unmarked vehicles, brand uniforms
BI carrier-ready records
Hospitality work meets brand specifications, not just construction code. Below is our default brand-compliance checklist.
(713) 482-7161. Dispatcher takes property type, affected rooms/areas, guest occupancy. Hospitality-trained dispatcher within 5 minutes.
Unmarked vehicles, service entrance. Front-desk coordinated to minimize guest awareness. Property walkthrough with GM.
Plastic containment around work zones. Guest re-routing coordinated. Adjacent rooms thermal-checked for migration.
Most work happens during off-peak hours. Daytime work limited to non-guest-facing zones.
Property GM gets twice-daily updates. Corporate brand compliance manager notified per protocol.
QA inspection per brand standard before room re-listed. BI documentation finalized for revenue-loss carrier.
Houston has 100+ branded hotels across IHG, Marriott, Hilton, and Hyatt portfolios. Plus countless independent and boutique properties. We've worked all of them.
Hospitality insurance often includes BI (Business Interruption) and loss-of-revenue coverage with specific RevPAR-tracking documentation requirements. Our timeline records support these claims. Franchisee vs. property-owner coverage split depends on franchise agreement and master policy structure.
Brand-standard reinstallation often costs more than generic construction-grade restoration — and brands require it. Our scope reflects brand specifications (Marriott Fresh, Hilton MSP, IHG Brand Standards). BI claims rely on documentation that we provide.
Property + BI + Tenant policies coordinated simultaneously
Master service agreements available for portfolio properties. Commercial coverage typically includes both property and BI scopes.
Free on-site triage + brand-spec scope discussion. Discreet operation default.
Master + BI carriers billed simultaneously. Brand-spec reinstallation documented.
Property scope + franchisee scope split where applicable. Indie hotel direct.
"Guest room sprinkler activated late at night. They had crews on-site within 90 minutes, unmarked vehicles, service-entrance only. 4 adjacent rooms returned to inventory within 36 hours. Zero negative OTA reviews."
"HVAC chiller leak flooded 6 rooms on the 8th floor. Brand-standard MSP reinstallation, after-hours scheduling, BI carrier documentation perfect. Loss-of-revenue claim approved without dispute."
"Lobby plumbing failure on a Friday afternoon during peak business travel season. They rerouted guests, contained the work, and we lost only 12 room-nights. Best response I've seen in 20 years of hotel operations."
With proper containment, yes. We minimize the footprint of operations. HEPA-filtered air scrubbers, plastic isolation, after-hours scheduling all preserve adjacent-room rentability.
Yes. We're familiar with Marriott Fresh, Hilton MSP (Maintenance Service Program), IHG Brand Standards, Hyatt Care, and independent boutique brand standards. Brand-compliant materials and finishes documented.
Standard guest room: 5-10 days depending on scope. We move faster than residential timelines because every closed room is lost revenue. Multi-room cascade losses scale parallel crews to compress total timeline.
Yes. Public area losses get priority crew deployment to minimize event-booking disruption. Wedding-week, conference-week response timelines are achievable.
Standard with every hotel project. We track from loss-event date through restoration close-out. ADR records, occupancy data, RevPAR loss calculations — formatted for hospitality BI carriers.
Yes. Master franchise + property owner + management company coordination is standard. We document each scope clearly for the appropriate billing party.
Marriott, Hilton, IHG, Hyatt, independent — unmarked operations, after-hours scheduling, brand-spec reinstallation, RevPAR BI documentation.